Nagpur: As summer begins, Orange City Water (OCW) is making significant strides to connect with consumers, understand their issues, and gauge their satisfaction with NMC-OCW’s water supply services. This initiative aims to facilitate consumers to have a single point of contact for hassle-free services.
OCW efficiently responds to lodged complaints and proactively reaches out to citizens in areas prone to water issues, even before they complain. Our team personally meets residents, and our 24×7 call center addresses all complaints received through mail, phone calls, and at zone offices, to ensure our services meet their expectations and requirements.
Since April this year, OCW has connected with over 48,000 consumers in person and more than 5,000 by phone. The response has been overwhelmingly positive, with many appreciating our efforts to understand and address their concerns.
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Sat 21 Dec. 2024
OCW is dedicated not only to achieving customer satisfaction but also to exceeding expectations and ensuring the best possible service through innovations. Our proactive approach reflects our commitment to providing reliable and high-quality water supply services to all residents.
