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Nagpur: In what could be mentioned as simply apathetic attitude of airline staff, the ground staff of Indigo Airlines bungled up and boarded a wheel-chair bound old lady into the wrong flight on August 31, 2016.
According to sources, a wheel-chair bound old lady had procured a ticket to travel from Nagpur to Pune by Indigo Airlines. She checked into the Dr Babasaheb Ambedkar International Airport, Nagpur and after security clearance was waiting for her flight on Indigo Airlines 6E135. At the same time the Indigo flight to Hyderabad too arrived along with the Pune flight.
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25 minutes after the Pune flight took off the ground staff of Indigo Airlines put the wheel-chair bound old lady in bay 3 from where the passengers flying to Hyderabad were waiting, instead of bay-1 from where passengers to Pune were waiting.
The Station Manager of Indigo Airlines Charu Verma was also present when the wheel-chair bound old lady was wrongly boarded onto the Indigo flight from Nagpur to Hyderabad 6E435.
By the time they realized their mistake; the flight to Hyderabad had already taken off and was on its way to Hyderabad. However, the Air Traffic Control Tower was contacted and the pilot was asked to bring the plane back to the airport. The wheel-chair bound old lady was deboarded from the flight and sent home.
To add salt to the wound, the luggage of the old lady had already gone to Pune. The luggage was recalled to Nagpur in the evening flight and delivered to the old lady.
Surprisingly, the Station Manager of Indigo Airlines Charu Verma suspended the ground staff who was deployed at the gate from where the tickets of the passengers are checked and cleared for boarding the flight.
