Position Summary:

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Wenesday Rate

Friday 27 Dec. 2024

Gold 24 KT 76,800/-

Gold 22 KT 71,400/-

Silver / Kg 89,100/-

Platinum 44,000/-

Recommended rate for Nagpur sarafa Making charges minimum 13% and above

Responsible for ensuring that all parameters with regards to Quality of Service (External & Internal ) are met through effective direction, co-ordination and monitoring of the various teams.

 
Role & Responsibilities:

• Strategize the procedures within the function to optimize the resource utilization leading to 100% compliance to assigned targets.
• Defining & acting on a clear road-map to achieve excellence in customer service over a period of time.
• Monitor the trend of critical factors related to the performance of the function e.g. VOC, Quality Scores, and Fatal Errors etc. & analyze to identify the root cause.
• Develop a structured & long term improvement program & lead it to bring a significant improvement in quality of services.
• Carrying out in depth analysis of VOC received & channelize the same to the respective department for further action.
• Strive towards bringing a desired resolution to the customer.
• Suggests the alterations/changes required in current system/process to the client for achieving higher customer satisfaction.
• Responsible for ensuring that all process weekly / monthly / any other periodic dashboards are shared with the concerned stakeholders on time.
• Detailed analysis giving vital insights on changing customer expectations & business environment to the leadership teams helping them in critical decision making.
• Evaluate & monitor individual team member’s performance over a period of time to identify the areas of enhancement.
• Delegating challenging & relevant activities to individuals to enhance their skills which ultimately contribute in overall function’s performance.
• Recognizes individual high performance while encouraging mutual collaboration and team work.
• Identifying the scope of cost optimization within the function & applying a strategy for achieving long term & sustainable profitability.

Person Specifications:

• Any Graduate
• Minimum 6 years of experience in Quality Management in BPO SphereWilling to work in shifts

Location – Hyderabad

Eligible candidates are encouraged to apply here.

http://tata-bss.com/in/job-openings-at-tata-bss/

*Please mention you saw the job advertised on Nagpur Today

** Job subject to availability

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