Nagpur: Orange City Water (OCW) is pleased to announce the inauguration of its new Outbound Call Center on September 17, 2024. This initiative is designed to enhance consumer engagement by proactively addressing concerns and ensuring timely solutions.
The primary goal of the Outbound Call Center is to establish regular communication with consumers, providing a platform for them to voice concerns and receive prompt resolution of any issues. By voluntarily reaching out to consumers, OCW aims to address potential issues before they escalate, fostering stronger relationships with its customer base.
The data used for consumer outreach will be carefully selected based on insights generated from OCW’s cutting-edge Hubgrade facility, ensuring targeted communication that meets consumer needs efficiently.
This latest initiative underscores OCW’s commitment to delivering reliable water services while continuously improving customer satisfaction.
For any water supply-related inquiries, consumers can contact the NMC-OCW Helpline at 1800 266 9899 or send an email to contact@ocwindia.com.
